On Preventing Telephony Feature Interactions which are Shared-Control Mode Confusions
نویسنده
چکیده
We demonstrate that many undesired telephony feature interactions are also shared-control mode confusions. A mode confusion occurs when the observed behaviour of a technical system is out of sync with the behaviour of the user’s mental model of it. Several measures for preventing mode confusions are known in the literature on human-computer interaction. We show that these measures can be applied to this kind of feature interaction. We sketch several more measures for the telephony domain.
منابع مشابه
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تاریخ انتشار 2003